Returns, Refunds & Exchanges

1. Wrong size? Exchange it free

Within 7 days of delivery you can exchange any unworn item for another size of the same product, subject to stock. Open the order, choose Request Return, then Exchange, and pick the new size: we hold it for you, pick up the old item and send the new one. The first exchange on an order costs you nothing.

2. Returns for a refund

Within 7 days of delivery you can return an item that is unworn, unwashed and has its tags attached. Start from Orders, open the order and choose Request Return. We confirm within 1–2 business days and arrange a pickup where available, or share a self-ship address.

3. Items we cannot take back

• Personalised or print-on-demand items (for example a custom name tee)
• Digital downloads and instant-delivery products
• Items returned after 7 days

Any of these can still be returned if it arrives damaged, defective or wrong.

4. Damaged, defective or wrong item

Tell us within 48 hours of delivery with a photo of the item and the label. We replace it or refund you in full, including any shipping you paid.

5. Refunds

Once the item reaches us and passes inspection, we refund within 5–7 business days: to the original payment method for prepaid orders, or to a bank account or UPI ID you give us for Cash on Delivery orders. Shipping charges are refunded only for damaged, defective or wrong items.

6. Contact

Email support@lycshop.com or call +91 8793606577.

To raise a complaint, write to support@lycshop.com. We acknowledge complaints within 48 hours and resolve them within one month.